Algemene Voorwaarden - Hollywood Brows

Hollywood Brows:
The sole proprietorship Hollywood Brows, located in Spijkenisse and registered with the Chamber of Commerce under number 72803517.

Article 1 – Definitions In these General Terms and Conditions, the following terms shall have the meanings ascribed to them:
1.1 Hollywood Brows: the trade name of the webshop, located in Spijkenisse and registered under Chamber of Commerce number 72803517.
1.2 Customer: the natural person or legal entity placing an order through the webshop.
1.3 Webshop: the online store of Hollywood Brows where cosmetic products are offered and sold.

Article 2 – Applicability
2.1 These General Terms and Conditions apply to all offers, orders, and agreements between the webshop and the customer.
2.2 By using the webshop and placing an order, the customer agrees to these General Terms and Conditions.

Article 3 – Prices and Payment
3.1 All prices on the webshop are stated in euros (€) and include VAT.
3.2 All prices in the wholesale account are stated in euros (€) and exclude VAT.
3.3 The customer must make the payment for the order in advance through the available payment methods on the webshop.
3.4 Hollywood Brows reserves the right to change the prices on the webshop at any time.

Article 4 – Order and Delivery
4.1 The customer places an order by adding the desired products to the shopping cart and following the ordering process.
4.2 After receiving the order, Hollywood Brows sends a confirmation by email containing the order details.
4.3 Hollywood Brows aims to ship orders within 2 working days, unless otherwise stated on the webshop.
4.4 The delivery of the order takes place at the delivery address provided by the customer.

Article 5 – Returns and Right of Withdrawal
5.1 The customer has the right to dissolve the agreement and return the products within 14 days of receiving the order.
5.2 Returns are only possible if the products are unopened, unused, and in their original condition.
5.3 The costs for returning the products are borne by the customer unless the reason for return is due to an error by Hollywood Brows.
5.4 We only accept returns through package services, even if the item could fit in a mailbox.
5.5 The right of withdrawal does not apply to products that cannot be returned for reasons of hygiene, such as opened packaging.

Article 6 – Warranty and Complaints
6.1 Hollywood Brows ensures that the delivered products conform to the agreement and meet the customer’s reasonable expectations.
6.2 Complaints about the products or the service must be reported to Hollywood Brows as soon as possible, but no later than 7 days after receipt according to the track & trace code.
6.3 Hollywood Brows will handle complaints as quickly as possible, but no later than 7 days.

Article 7 – Privacy
7.1 Hollywood Brows handles the customer’s personal data carefully and complies with applicable privacy legislation.
7.2 Personal data will only be used for processing and handling orders and will not be provided to third parties without permission.

Article 8 – Liability
8.1 Hollywood Brows is not liable for any damage caused by the use of the products or the webshop unless there is intent or gross negligence on the part of Hollywood Brows.
8.2 The total liability of Hollywood Brows is limited to the amount of the order.

Article 9 – Force Majeure
9.1 In the event of force majeure, Hollywood Brows is not obliged to fulfill its obligations.
9.2 Force majeure means any circumstance beyond the control and sphere of influence of Hollywood Brows, making it reasonable to not expect performance of the agreement from Hollywood Brows.

Article 10 – Intellectual Property
10.1 All intellectual property rights, including copyright, in the webshop and its content, are owned by Hollywood Brows.
10.2 Without the written permission of Hollywood Brows, the use of Hollywood Brows’ intellectual property rights is not allowed.

Article 11 – Final Provisions
11.1 These General Terms and Conditions are governed exclusively by Dutch law.
11.2 Disputes between Hollywood Brows and the customer will be exclusively submitted to the competent court in the district where Hollywood Brows is located